FAQS

GENERAL QUESTIONS

We understand you are hesitant to leave your beloved babies in the care of someone else, which is a natural feeling for a loving pet owner! We want you to feel 100% comfortable with allowing us to provide quality care to your pets, so any questions you have, ask away. While you’re at it, scroll down to our testimonials for more information from satisfied customers who’ve been in your shoes!

Here are some frequently asked questions from pet owners such as yourself

What are your office hours?
We know everyone has different schedules, so are proud to offer 7-day customer service
Monday – Friday: 8:30am – 6:30pm
Saturday & Sunday: 9:00am – 5pm

During this time we return calls, fill schedule requests, change appointments, etc.
After hours we do our best to return texts & emails, so please be patient.

What Are Your Service Hours?
Pet-sitting and dog walking visits are typically done between 7:00 am to 10:00 pm 7 days a week.
Doggy Sleepovers or Overnight visits are also available, where pick up & drop off times vary per your needs.
Why should I choose Calling All Dogs and not the neighbor or teen down the street?
Some people think, "its just dog walking, why does it matter who does it", instead of asking the most important question: "what if"?
What if your neighbor or friend cancels on you last minute and can't walk your dog?
What if something happens to your pet during the visit, who pays for that?

Calling All Dogs is a professional Pet Sitting company who is fully insured and bonded "in case" anything happens during our dog walks or pet sits.
What is the price of peace of mind knowing we never cancel last minute? We have several reliable back up sitters in case your primary sitter cannot make it.
Neighbors or friends cannot provide that level of service.

In the Pet Care business, there is strength in numbers.
What do you do on a typical visit?
We can do whatever you want in the time that you contract us to be there. Our pet sitting visits can include: Feeding per your instructions, fresh water, clean bowls, dog walks, love and playtime, brushing, and quick potty breaks. We also clean litter box or bird cage , bring in mail and newspaper, water plants, and turn lights on or off.  And of course, lots of TLC.

Do You Always Visit The Exact Time We Ask? We book your visits within a 2-hour time block and will be there during that time. If you have a specific time request, we will do our best to accommodate.

What Are Your Time Blocks?
MORNING (7am-9am) (primarily for vacation visits)
LATE MORN (9am-11am)
LUNCH (11am-1pm)
AFTERNOON (1pm-3pm)
LATE AFTER (3pm-5pm)
DINNER (5pm-7pm)
EARLY EVE (7pm-9pm)
LATE EVE (8:30pm-10pm) (primarily for vacation visits)
ANYTIME **Specifically for Cat or exotics visit
Do we get to meet our pet sitter?
Yes! In fact, we insist on it. We provide a complimentary Meet & Greet to our new clients. The goal of this meeting is for you to explain all your home and pets’ routines and make sure both parties are the right fit for each other.

Do We Get The Same Sitter Every Time?
Our goal is that you have the same sitter each time. Even though we have a large staff, we assign one pet sitter to your household so that you and your pets can establish and maintain a personal relationship with your pet sitter. If your primary pet sitter is booked up, sick, or has a day off, we will provide a back-up sitter to care for your pets. We will never cancel a confirmed pet sitting assignment last minute and leave you in a bind.

Do Your Pet Sitters Get Their Background Checked?
Absolutely. All of our pet sitters have passed a background check and are fully insured and bonded. The interview process includes several steps to gather detailed information about the pet sitter and an interview with our owner. All pet sitters authorize a personal/work reference check and a criminal background check. In addition, all pet sitters sign a thorough Independent Contractor’s agreement that outlines our company rules and expectations. After all this is complete, we have a training program which includes shadowing our experienced pet sitters
What kind of animals & breeds do you care for?
We work with all dog breeds and sizes. We serve all companion animals, such as cats, birds, rabbits, and exotics. But, we will not provide services to an animal with a history of aggression. We ask if your pet has a history of aggression and it’s very important that you are honest with us about this. Although we are experienced in pet care, we are not trainers or behaviorist. Our pet sitter’s safety is most important.
How do we pay? What form of payments do you accept?
We send invoices each week you have services. We accept Visa, MasterCard, American Express, Discover, Cash or Check.

Do You Have Any Surcharges?
A $5 service fee per visit is applied to each visit for holidays including but not limited to: Thanksgiving, Christmas Eve & Day, New Years Eve & Day, Memorial Day, Fourth of July, and Labor Day. We may also charge a $10 convenience fee for visits requested with less than 24 hours-notice.
Do you have a referral program?
As part of Calling All Dogs Referral Rewards Program, referring clients will receive a FREE VISIT credit on your account when the referred party books 5 visits with us.  There is no limit to how many credits you can get so spread the word.
Can I tip my sitter?
YES! 100% of all tips left for Calling All Dogs pet sitters’ go to them. Your sitters care for your pets with a great deal of love and frequently go “above and beyond” the call of duty. If you were provided with great service it is appropriate to tip your pet sitter 10-20% of the total bill if you wish to do so.
What areas do you service?
We proudly service all areas in St Pete, St Pete Beach, Treasure Island, Tierra Verde, Seminole, Pinellas Park, Feathersound, and some parts of Clearwater and Largo. If your neighborhood isn't listed, we service zip codes: 33701, 33702, 33703, 33704, 33705, 33706, 33707, 33709, 33710, 33711, 33712, 33713, 33714, 33715, 33716, 33760, 33762, 33764, 33772, 33773, 33776, 33777, 33781, and 33782.

If you don’t see your zip code, please contact us, so we can try to make accommodations.
How do I make reservations? How much notice do you need to schedule visits?
We try to make this as simple as possible. You can call, text, or email us directly so we can schedule the visits. You can also schedule them yourself through out Pet Sitting Software. Please try to give at least a few days notice for pet sitting assignments or new client “meet & greets” so that we have time to arrange services with your pet sitter. If you regularly request last minute/same day service, there may be a last-minute reservation fee.
If you are out of town for longer than expected, no need to worry, as we continue to service your home and pets until you return home.

Do you have a cancellation policy? If you need to cancel pet sitting appointments, please give us at least 24 hours notice. Regular fees will apply if the pet sitter travels to your home and you did not cancel. For Doggy Sleepovers or Overnights, 50% non-refundable deposit is required after booking dates to hold dates