Frequently Asked Questions

We understand you are hesitant to leave your beloved babies in the care of someone else, which is a natural feeling for a loving pet owner! We want you to feel 100% comfortable with allowing us to provide quality care to your pets, so any questions you have, ask away.
While you’re at it, scroll down to our testimonials for more information from satisfied customers who’ve been in your shoes!

Here are some frequently asked questions from pet owners such as yourself:

Pet Care & Customer Service Hours
What are your Service Hours?
Pet-sitting and dog walking visits are between 7:00 am to 10:00 pm 7 days a week.
Doggy Sleepovers or Overnight visits are also available, where pick up & drop off times vary per your needs.

What are your Office Hours?
We know everyone has different schedules, so are proud to offer 7-day live customer service from 8:00am-7:00pm
During this time we return calls, fill schedule requests, change appointments, etc.
After hours we do our best to return texts, calls, and emails, so please be patient.

If you have any other questions or want to learn more about our dog walking or pet sitting services, contact us today!

Visit us on Google to read our reviews.
Minimum Visit Requirements
For any vacations or overnight trips: All dogs must visited no less than three times in a 24 hour period, excluding client departure and arrival dates. Visits occurring at least three times per day are veterinary recommended. All cats must be visited at least every other day. Visits once every 24 hours are veterinarian recommended.

We aren't requiring this to make a few extra dollars, it is in the best interest of the dogs. When owners are gone for long periods of time, dogs remain idle with no extra stimulation or exercise. Asking a dog to hold it for 12-14 hours is a lot to ask. Plus, the Mid day visit really helps release extra anxiety & energy that builds up throughout the day.

Please Click Here to view our Vacation Packages

Holiday Surcharges & Extra Fees
AHoliday surcharge of $6 will be added for each daily visit, $10 for Sleepovers; and a $20.00 for Overnight visits made on the following holidays: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, and the Gasparilla Pirate Festival.

$6 Last Minute Booking fee for visits requested with less than 4 hours notice
An extra $5 will be added to each visit where there are three or more dogs present.
Do we meet our pet sitter?
Yes! In fact, we insist on you meeting your pet sitter. We require a complimentary Meet & Greet to our new clients and animals. The goal of this meeting is for you to explain all your home and pet routines and also to make sure both parties are the right fit for each other. This also gives you a chance to ask us any questions in regards to our care & policies we have in place.

Do We Get The Same Sitter Every Time?
Our goal is that you have the same sitter each time. Even though we have a large staff, we assign you one primary sitter so that you and your pets can establish and maintain a personal relationship with your pet sitter. If your primary pet sitter is booked up, sick, or has a day off, we will provide a back-up sitter to care for your pets. We also want you to meet any back-up sitters for your peace of mind. Therefore, we will never cancel a confirmed pet sitting assignment last minute and leave you in a bind.

Do Your Pet Sitters Get Their Background Checked?
Absolutely. All of our pet sitters have passed a background check and are fully insured and bonded. Our interview process includes several steps to gather detailed information about the pet sitter and an interview with our owner. All pet sitters authorize a personal/work reference check and a criminal background check. In addition, all pet sitters sign a thorough Independent Contractor’s agreement that outlines our company rules and expectations.

After these steps are completed, we have a training program. This includes: shadowing our experienced pet sitters and going over proper pet care procedures. We also work closely with several local animal trainers to go over proper procedures in regards to walking and other situations that may arise during a visit.

Please Click Here to see our Team of Dog Walkers and Pet Sitters

Cancellation Policy
For Dog Walks or Pet Sits:

Non-holiday service: A 24-hour advance notice is required for cancellation. If cancellation is made after that, Owner will be charged the rate of one full visit.
Holiday service: A 7-day advance notice is required for cancellation. If cancellation is made after that, Owner will be charged the rate of one full visit

Overnights and Doggy Sleepovers: A 50% deposit is required to reserve the dates

Non-holiday Reservations: A five (5) day advance notice of the cancellation is required for a full refund of the deposit (minus the cancellation fee of $15.00). If cancellation is made within twenty-four (24) hours or not made at all, Owner will be charged for 100% of the service reserved. No credits will be given for early returns during non-holiday periods.

Holiday reservations: A ten (10) day advance notice of the cancellation is required for a full refund of the deposit (minus the cancellation fee of $15.00). If cancellation is made within forty-eight (48) hours or not made at all, Owner will be charged for 100% of the service reserved. No credits will be given for early returns during holiday periods. (Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, and the Gasparilla Pirate Festival.)
Methods of Payment, Tipping, and Payment Policy
We accept Visa, MasterCard, American Express, Discover, Cash or Check. We do require you to have a credit card on file.

All Clients are REQUIRED to have a credit card on file due to our Automated Invoice & Payment processing. No information is stored on our end and we have no access to see your payment information. Payments are made each week on the Monday morning after services begin and are charged automatically. If you wish to pay by Cash or Check, please provide payment prior to the beginning of services.

100% of all tips left for Calling All Dogs dog walkers and pet sitters directly to them. Our sitters care for your pets with a great deal of love and frequently go “above and beyond” the call of duty. If you were provided with great service it is appropriate to tip your pet sitter 10-20% of the total bill if you wish to do so.

You can even set up an “auto tip” based on percentage or flat fee in our software system. If not, please just contact the office and we can handle everything for you
Customer Referral Program
Referring clients will receive a $20 credit on your account when the referred party books 5 visits with us.  There is no limit to how many credits you can get so spread the word. Word of mouth is the best compliment to our Dog Walking and Pet Sitting service. Our team of sitters work very hard to take care of your pets. There is a chance the same pet sitter that takes care of you might also take care of the person you refer to us. Please Contact Us if you have any further questions about our Referral Program

Please visit us on Facebook to read our reviews.
Access to Your Home
Three working copies of your house keys must be provided at the Meet & Greet.
However, if we need to arrange pick up of your keys at a later time, there will be a Key Pickup fee of $15 to cover gas, time, & mileage.
We are unable to pick up or leave keys “under the mat”, lock the keys in the house on the last day, or anything of the like

You may also purchase a lockbox or Calling All Dogs can provide one for you for with a $25 deposit. When the lockbox is returned, a credit will be issued to your account.

For home with Electronic Door Locks or Garage Door entries, we still require to have a key on file in case of malfunction. The most important thing is ensuring the care of your animals.
Areas We Service
Calling All Dogs proudly services all areas in: St Pete, Gulfport, St Pete Beach, Treasure Island, Tierra Verde, Seminole, Pinellas Park, Feathersound, Clearwater, Largo, Safety Harbor, and The Beaches (Madeira, Indian Rocks, Indian Shores, Redington, and Clearwater)

If your neighborhood isn't listed, we service the following zip codes. 33701, 33702, 33703, 33704, 33705, 33706, 33707, 33709, 33710, 33711, 33712, 33713, 33714, 33715, 33716, 33755, 33756, 33759, 33760, 33761, 33762, 33763, 33764, 33765, 33767, 33770, 33771, 33772, 33773, 33774, 33776, 33777, 33781, 33782, 33785, 33786, and 34695.

We are constantly growing and adding to our team of dog walkers and pet sitters and the areas we service. If you don’t see your zip code listed, please Contact Us to see if we can accommodate your location

Please visit us on Facebook to read our reviews.
How to Schedule Visits
If you're a new customer, please try to give at least a few days notice to set up the Meet and Greet at your home.
Once you become a client, we request at least 24 hours notice to request visits, so that we have enough time to arrange services with your pet sitter. Same day requests may result in a last minute booking fee.
You can call, text, or email us directly to book visits or you can schedule them yourself through our Pet Sitting Software. If you have a consistent schedule, we can auto-schedule your visits.